Recently, whenever I try and open the app, it just gets stuck on the loading screen. I got lucky if I’m able to put in my password and then it just freezes. It keeps saying it’s been under maintenance for over 24 hours.

All my other apps work fine including banking ones. Why not this???

Always a great experience with bankESB

The Face ID doesn’t work. I have updated, deleted and re installed the app several times. It will not recognize my Face ID. Then I have to enter my password not once, not twice, but 3 times to be able to access the App.

I need to close and reopen the app every single time I use Face ID to view my accounts. It doesn’t load into the app just brings me back to the login page.

Used to be a great app, esp since I do online banking for just about everything… But now, every time I go to use it, it’ll let me log in, and then as soon I choose an option to do something *error*…. Please fix this. I can use the desktop site, but obviously the app would be so much more convenient and time-friendly :(

When this works its a great app and constantly is getting updated to look and perform better. Sadly, at least once a month (often more) tbe app decides it doesnt want to work and needs to be deleted and redownloaded. Sometimes it locks my account and forces me to call customer service for help. I never want my account to lock and i always want access to my funds.

Extremely slow on startup. Sits at white screen for a few seconds. Selecting items along the bottom and throughout the app is also extremely sluggish or completely unresponsive and have to click them 2 or 3 times to register. Not looking good for this long time customer to stay around after a long term of lacking technology…

Love the app. Makes banking so much easier!

Nothing good to say about this app. It crashes CONSTANTLY, wont even open or load about half of the time, and when it does work is is by far hands down the slowest most unresponsive app that I have. Pretty much all I can count on is that it won’t work when I need it most.