When it works it’s great. The past few months after redownloading it. It never lets me log in, it just resets to the Home Screen. It takes 4-5 tries before I can login and yes I put everything in correctly each time. Now the new thing the app does it lets me login immediately but will not show my account activity. It says system is down try again later. There is no later it always says this. It’s making start to think about switching banks all together because of how poor this app has been.

Recently, whenever I try and open the app, it just gets stuck on the loading screen. I got lucky if I’m able to put in my password and then it just freezes. It keeps saying it’s been under maintenance for over 24 hours.

All my other apps work fine including banking ones. Why not this???

Always a great experience with bankESB

The Face ID doesn’t work. I have updated, deleted and re installed the app several times. It will not recognize my Face ID. Then I have to enter my password not once, not twice, but 3 times to be able to access the App.

I need to close and reopen the app every single time I use Face ID to view my accounts. It doesn’t load into the app just brings me back to the login page.

Used to be a great app, esp since I do online banking for just about everything… But now, every time I go to use it, it’ll let me log in, and then as soon I choose an option to do something *error*…. Please fix this. I can use the desktop site, but obviously the app would be so much more convenient and time-friendly :(

When this works its a great app and constantly is getting updated to look and perform better. Sadly, at least once a month (often more) tbe app decides it doesnt want to work and needs to be deleted and redownloaded. Sometimes it locks my account and forces me to call customer service for help. I never want my account to lock and i always want access to my funds.

Extremely slow on startup. Sits at white screen for a few seconds. Selecting items along the bottom and throughout the app is also extremely sluggish or completely unresponsive and have to click them 2 or 3 times to register. Not looking good for this long time customer to stay around after a long term of lacking technology…

Love the app. Makes banking so much easier!