Very useful on workdays.

I put a grocery order in this afternoon and spent more than 7 hours attempting to get it to my door. Their customer support assured me that a shopper was getting it multiple times and then the store closed and the order failed. For this failure, they offered me a $5 credit on the next order which doesn’t even cover what I already paid them for delivery. When I asked to speak to a manager, they put me on hold. It’s been more than 40 minutes and I’m still on hold. Super disappointing. If you’re unable to go to the grocery store, do not rely on them. Instacart is broken on many levels.

Tried this app to save some money. Couldn’t even complete an order because the app refuses to add certain items do disallow discounts and savings. What a disappointing scam couldn’t even get 1 order. Back to DoorDash I go. Wasted time and effort trying this app.

My account was charged for $99. The help team claimed they could not cancel or refund my account.

I love Instacart, as it has evolved over the years to be an excellent shopping and delivery service from various stores in my area, with so many to choose from. The shopping portion of the app has improved so much in terms of options, previously ordered items, capturing deals at various stores, etc., etc. with Lots of options for replacements of items out of stock, and options to cancel and reschedule deliveries easily. The delivery service is usually good but when perishable items are involved, different carriers provide much different results in terms of keeping items protected from damage, either by over stuffing bags or not keeping temperature fragile products cool enough, especially when frozen items when thawed become toxic to the body. I have actually gotten very sick from using items nearly thawed and Instacart guarantees items will be temperature controlled and do offer refunds but the time and health impacts suffered as a result are not worth the refund amounts because of the cost of time and extra fees for duplicate orders of the same items, let alone the cost of suffering symptoms of spoiled food. I rely on delivery service so I appreciate Instacart very much, but the inconsistency of carriers not only in their quality and consistency of service, but also there are some carriers that actually do not deliver themselves, but seemingly use ineligible employees, perhaps illegal, delivering for them and these unofficial unregistered carriers often do not even speak or understand English at all.

Always easy,fast and polite !!!

Been a customer for several years, I’ve had so many theft issues. The driver will clearly take the order to their house or a friends. I think it’s incredibly stupid to show tips beforehand. I always tip after a service has been provided and that’s how it should remain. The fact that you have to tip in advance and have to cross your fingers for your order picked up is absolutely stupid. Drivers shouldn’t be allowed to pick and choose like a bunch of cry babies. Either be a delivery driver or don’t. I think the tips SHOULD NOT be shown in advance. These entitled kids shouldn’t be encouraged with this bad behavior.

They locked my account after I loaded a $100 gift card. Now I can’t log in my account at all, their customer support only sends out automated replies. Such a scam!

Trash.

I’ve had Instacart for years now, no problems and I would have given it 5 stars. For the last month I’m not able to get anything delivered from any store. States that there are “no shoppers available at any time” for me, but friends have no problem. I can do pickup, but due to circumstances I can’t control, I need it delivered. I’ve spoken to a live person and I’ve chatted with an online associate twice. No one seems to be able to help me. Ive deleted, downloaded again… and still the same message. So at this point…2 stars is all they get.