I’m not getting the May/June 2024 issue, and I know it’s out. Fortunately my renewal date is in a few days. So I’m not renewing. Shoddy management here. Disappointing.

I love the magazine, but I have emailed about my most recent issue for May/June 2024 which isn't there, but no response. I know is out because it is on Apple News. I'm a paying subscriber! Why isn't the app updating?? I like to save my magazines to refer back to them. And yes, I have restored my previous purchases to make sure that there wasn't a glitch somewhere. I want my magazine or else I may as well unsubscribe.

Have this problem even after refreshing purchase. No response from customer service.

My Cook’s Illustrated Magazine is not giving me the update to the May-June 2024 issue. Please fix this. I would also like the interactive features restored for app users. MG

I have been a subscriber to Cooks Illustrated for decades, most recently this iPad version. The latest edition (May-June 2024) is available to me as an Apple News+ subscriber and has been since early in the month. However, your iPad app is still just offering me the March-April edition, on the 17th of the month. The new issues reliably appeared shortly after the first of the month they were expected. Why is the content available now on Apple News but not in the app? The interactive features disappeared with the pandemic (is working from home really preventing these features from being reinstated, or is it just cost savings?) and the release of the electronic version keeps getting delayed more with each issue. It is feeling like you really want to abandon this version of the magazine, it is an afterthought.

I bought the all access subscription for CI, ATK and CC. I downloaded the apps and was able to log into ATK. No luck with CI and CC. Called support and they said their apps do not work with Safari. I canceled my subscription as all I have is IOS and MacOS devices. If it doesn’t work with the native browser then why bother creating the app? My advice, don’t waste your time if the technology decisions do not allow it work properly.

Before you would get a video on the recipe. Right from the app. Now you need to scan a code, or take a picture. Scan the code from the picture to open it up on your iPad. Sign in on the website. Then it want you to buy another “ALL ACCESS’” subscription to watch the video. That is just wrong. They stop outing the scan code for the video in the last issue. But still cannot access the older videos.

Folks, it’s been what, 2 years, that we iPad readers have been without the interactive features we purchased the iPad edition for. We’ve been patient and “understanding’ (as your notice says), but I think the clock has run out on that. Your team can’t still be working from home, and even if they are, that is no longer an acceptable excuse. Furthermore, there have been a number of review comments on here similar to this one and no one from CI has bothered to respond to any of them. Again, unacceptable. You really need to step up your customer support game in the digital space or don’t be in it at all. No one who can be reached via the CI customer support number or email ever seems to have any idea at all about the iPad edition and that is completely maddening. Please stop ignoring us. We’ve been patient long enough.

New iOS update 15.6 can’t download new issue. Is this going to be fixed?

Not fully compatible with iPad