Always receive an unknown error, no matter the phone orientation to the passport

Chip never read. So, like much tech, it over promised and didn’t deliver

Follow all the instructions, got the ID created, set the departure date, and added the confirmation number. Went to the Alaska app and went to check in. When I opened the boarding pass, it said I still needed to verify my passport like nothing even happened. Had the wait in line after wasting time creating the ID in the app.

As a retired cybersecurity exec, I found this app fascinating. It follows best practices and enrollment is fairly easy. Reading the passport NFC chip is impressive. I had everything setup in 15 minutes. For those complaining, you want an ID app to provide built-in confidentiality and data integrity. If it was a simple as downloading a game app, your identity would be stolen in minutes. I would love to see this app or something similar adopted as a standard digital ID, especially when traveling. Kudos to the developer for entering this space with an excellent app.

Tried three times, fails with “oops unknown error” in last step after taking pictures, scanning passport and chip. Doing it at the airport would’ve been faster.

What is the point if I spent 30+ minutes unnecessarily downloading a 3rd party app, verifying all my information, scanning my passport and its chip, selfies, etc, etc, etc… Just to get to the airport to have to reverify everything at the gate. Immediately after processing it said verified on both the Alaska side and Airside side yet I was not verified.

Finally finagle the app to accept the passport. Never received the code to confirm my email. So it is worthless to me. Cannot access my boarding passes. And why should I trust this app with my information? Have filed a complaint with Alaska

First, the app does not make clear that some passports do not have chips (like those of us with passports a year or so from expiring). After trying to scan the chip multiple times, Google let me know my efforts were in vain. Second, my attempt to verify my email did not work (I tried to verify before discovering the app would not work with my passport). If you have a passport issued pre-2007, just go old school and scan your passport at the airport. Happy flying!

delayed me for my flight because my “selfie didn’t match my passport”. pretty sure i’m me thanks

Poor instructions for reading passport chip. Noticed developers understand this since they’ve responded to other reviews with a correct procedure. Nevertheless the app instructions are still the sketchy, incomplete version. After seeing this, not about to waste anymore time trying to get it to work considering this org. doesn’t have much regard for the users time.