Just ridiculous. I had to go into a closet and scan my passport at least 30 times before this app finally accepted it. Then it won’t clear me because for whatever reason it won’t recognize my email address despite my returning the verification. What was the time and no doubt money.

Earlier Mobile Passport app worked flawlessly. This version...not so much. I was unable to add my passport or driver license information using the automated steps (failed to scan chip, could not capture rear of driver license) and if there's a manual method for these steps, I couldn't find them. Bring back Mobile Passport!

I did not purchase this app I want it removed from my phone immediately and credit me if I got charged because I was simply surfing and I heard a noise. I would like you to cancel this for me immediately

Always receive an unknown error, no matter the phone orientation to the passport

Chip never read. So, like much tech, it over promised and didn’t deliver

Follow all the instructions, got the ID created, set the departure date, and added the confirmation number. Went to the Alaska app and went to check in. When I opened the boarding pass, it said I still needed to verify my passport like nothing even happened. Had the wait in line after wasting time creating the ID in the app.

As a retired cybersecurity exec, I found this app fascinating. It follows best practices and enrollment is fairly easy. Reading the passport NFC chip is impressive. I had everything setup in 15 minutes. For those complaining, you want an ID app to provide built-in confidentiality and data integrity. If it was a simple as downloading a game app, your identity would be stolen in minutes. I would love to see this app or something similar adopted as a standard digital ID, especially when traveling. Kudos to the developer for entering this space with an excellent app.

Tried three times, fails with “oops unknown error” in last step after taking pictures, scanning passport and chip. Doing it at the airport would’ve been faster.

What is the point if I spent 30+ minutes unnecessarily downloading a 3rd party app, verifying all my information, scanning my passport and its chip, selfies, etc, etc, etc… Just to get to the airport to have to reverify everything at the gate. Immediately after processing it said verified on both the Alaska side and Airside side yet I was not verified.

Finally finagle the app to accept the passport. Never received the code to confirm my email. So it is worthless to me. Cannot access my boarding passes. And why should I trust this app with my information? Have filed a complaint with Alaska