The review title is their own quote from their website preview if you look up this SSO app. First, I’ve tried 8 different browsers. I’m tried a freshly reformatted, and updated, iPhone as well. This app logs itself in, but the website never syncs or acknowledges the sign on. I can’t get into my account because the phone number for the account is suspended - and the SSO is registered to my device and the same account (yes, I cross checked to be sure it wasn’t even a capitalization issue). Nothing. It does nothing and then times out and denies entry to my account. This caused issues making payments in the past, and now I can’t access anything to even manage my account. I’m done with this. This was the final straw in years of issues that I overlook or accept because I hate changing companies often. Now it’s showing my phone is locked to them when I brought a paid off phone to the plan from the start. So, I can’t even use my phone - even the DUAL SIM option - to use any other cell service. Wi-Fi apps for calling/texting work, but the authentication server shows they have it locked from adding any other service to my phone. Thanks, it’s been a fun lesson.

After over two years with Firstnet, these apps still accomplish absolutely nothing..

What were the developers trying to accomplish with this??? I can’t even log in, and in the past when I have logged in the interface is trash and not intuitive at all. The support for first met is making me regret my decision to switch over to them.

This app is a train wreck. The initial login doesn’t take advantage of the password vault integration that pretty much any iOS app leverages these days. And once you switch back and forth a couple of times to copy and paste your password manually, the SSO doesn’t even work! What a waste of time.

Can’t even allow push notifications from the app settings to have access to my profile. Waste of an app.

How can anyone screw up 2FA this bad?! Does not work. I can’t access my account now. I’ve never seen such a complete failure in 2FA. I just want to use another app for 2FA tokens like every other service allows.

Dont see the use of the app…

Went to an Apple Store to upgrade my phone and was talked into this program…which I do not qualify for…and then told my account was being suspended and I would have to switch back to AT&T…I’ve been with them for over a decade, grandfathered in since they took over Cingular, and now I’ll have to pay more for multiple lines I don’t need and out of money I spent on an IWatch and IPad I didn’t need because it was a “good deal” for a triple line I didn’t need but would have for a greater discount. They shut off my phone service and told me I would have to travel an hour away to a store that could switch out my SIM cards back to the AT&T service. While also paying more since they cancelled my grandfathered in contract…took them 3 months to cut off my line because they weren’t sure I qualified for this program, now I can return anything and am out over a grand….proceed with EXTREME caution!

This app doesn’t allow you to do anything. I am actually not happy with FirstNet since switching and moving myself from our family plan. My service is definitely not any better. I don’t really see a benefit for first responders to have this service. Very disappointed and feel as though I was misled.

Both the UX that firstnet provides on both their website and whatever this app is range from non-existent to absolutely terrible. I’m really surprised firstnet is still in business. They duped a bunch of us first responders into joining and most of us forget just how bad getting anything done with their service is.