Interest rate is way too high!!!!

This app never works. Every time I try to login it says connectivity issues. Very very frustrating. But they sure email and call you if ur 30 seconds late for a payment.

I’m trying to pay down the balance on one of my crazy high interest Sallie Mae student loans (predatory high 12%! - I had my credit affected due to my ex husband at the time divorcing him too while in school) but on the app they make it so hard to do it if you have an autopay setup. I even tried to chat but it was just a bot that couldn’t understand what I wanted (I’d think it’s a common request to ask how to make a one time pay down of a balance on a particular loan). Paying $1000/m I’d expect a better customer service response when I need it and absolutely predatory loan terms - stay away from Sallie Mae if you can.

This is absolutely the worst place to have a loan . There are no consequences for borrowers after several years. I’m a single mom and my son has been irresponsible and has not paid on his loan in 5 years. I’ve made every payment on time but can’t even claim it on my taxes. The payment continues to increase and it’s all I can do to make payments . My oldest daughter and husband also co-signed for one of his loans , but I’m paying that also. It’s killing me to do this and I’ve written Sallie Mae about it, but they’ve done nothing to help. I wouldn’t advice using them to anyone. I’m a Christian and I have morals and values so I continue to scrape to pay the loans, but it’s just not right, since most of the money doesn’t even go to the loan itself but to interest. 😊

I hate this company. Predatory loans to students with trash interest rates. Don’t get a loan from them

The app was fine last month. This month it appears we are missing the Home Screen with the loan information button and the loan balance.

Any company will give you a better rate than sallie mae

This company is s the worst

Ngl, getting the app is worth it over scrambling on the website to try and find where to pay for your loans so them making it easy helps a lot.

They call everyday. We are not behind on payments. I answered once and the caller said he couldn’t tell me anything about the call or account. I’m a co-signer.