Ring - Always Home

Will not login on my brand new iPhone 15. It brings up a second page to login and there is no keyboard to type a single thing in

The two issues I have are: 1 - The “What’s New” notification will not clear even though I’ve (annoyingly) clicked on everything and also used the “mark all as read” feature. It says “1” and the red dot remains at the top even though there’s nothing new and it says “all caught up” when I got back into the section. 2 - figure out a way to make the videos load faster. By the time the app opens and shows me the video, the person is already long gone which makes the idea of “security” cameras pretty useless. Yall too rich for these kinda issues. Making me wish I got a Blink or something. **UPDATE RESPONSE TO DEVELOPER** I already did what you suggested, as was noted in my review. I contacted Support and sent screenshots via email as they requested, and did not receive a response within 3-5 business days as I was advised…it’s actually been about 3 weeks so whatever pre-written reply you picked you could’ve just kept to yourself. Zero effort to actually read what I wrote before you replied. Even more annoying and I wish I got a blink or Arlo like my friend suggested.

When swiping up on an IOS device to close the app the minimized view turns all black and you can barely see that you are actually on the app to swipe up on it. Every other app when attempting to close (swiping up) shows the entire minimized app without obscuring it in any way. This is not a critical thing, but it could be improved.

App works great. Regularly offers you “deals” and highlights “new features” making a red dot appear on the top left icon. This is annoying but tolerable. However, for about the last 8 weeks, the notification dot will not clear. When you open the menu, the “What’s New” menu item always indicates there is one (1) unread item. There isn’t. But it always says there is. There is no way to clear this. Logging out and then back in doesn’t clear it. Deleting and reinstalling app does not clear it. This problem isn’t present on my iPad logged in to my exact same account. Just the iPhone app. And the problem is also duplicated on my mom’s iPhone logged in to her account. I have called tech support and reported this twice. They refuse to do anything to fix it.

I’m going to give it 3 stars for now because the stuck “what’s new” notification that seems to happen every other update and then sticks around for 6-12 months until they “fix” it, again, is really starting to grate on me. I know it’s kind of extreme, but it annoys me so much I’ve actually been considering a new alarm system altogether.

Love the ring products. Have owned a few now. The app always works great for me. 1 suggestion I have is adding a custom widget. I like the quick live view but it would be nice to have a switch on the widget for the floodlights. It’s in the app under the device settings but a shortcut would be awesome.

So July 28th I could not make a schedule from 10pm to 8am on the iPhone iOS operating system. “I” found the workaround of making two schedules. One for 10pm-11:59pm and the other 12am -8am and it worked. Had I not done that the alerts would be heard while we would be sleeping thus waking us up for deer in the yard. About a month ago the next thing new is a black screen prior to viewing events that occurred any time of the day. Once again the stellar support yields no results. Mind you this is happening on ALL of my iOS devices. I was sent a new doorbell and nothing. Now I look at the events that occurred overnight and tap the event counter on the dashboard and get a live view. Rebooted the doorbell. Uninstalled the app. JUNK! Oh and absolutely zero response about my review.

It's got problems but it's not bad

Verify code can chose from text or email ,when I out of USA

When I first got the app it worked great. Then I was told by a Ring employee that I had to update my app. So I did. BIG MISTAKE! It gave me generic read notifications “Ring Notification”. Whereas it used to be specific, “Ring disarmed by John” or “Ring changed to armed by John” or “person detected outside”. Now it doesn’t read that at all. When I asked the employee about it they told me I had mode settings messed up. So I re-set them all and that didn’t fix it at all. I was then told that the only person who can arm and disarm or mark as home was the main person on the account. This isnt true. Their own employees don’t even know how the app works. My husband didn’t update his app and he can still see who and when it’s armed or disarmed. So now when I get an alert, I have NO idea what the alert is for. Is someone disarming my alarms? Setting them? Is it a personal my door? Is it a neighborhood alert? It doesn’t tell me anymore. If my sound is on, on my phone I can hear the “person detected at your floodlight” etc set by me, but it never tells me what the written alert is. If I’m asleep at night but my alerts go off on silent, I have to now open the app and search to see what’s changed. Did someone hack into my account and disarm my alarm?????? Did someone post something???? I have no clue. And I pay for this? I have since deleted and reinstalled my Ring app many times hoping it would fix but nope! And Ring doesn’t care. I’ve called and called. I depend on my other home security cameras and Apple more than I do Ring. My videos decide not to play at all sometimes. It’s really annoying. I wish I would have invested in other cameras instead of Ring. Don’t invest in any of these! The Doorbell 3 was a joke too and has been just sitting here uninstalled.