It a hit and miss with the interpreters. Called today to see if can activate my debit card. They lied and said no options or live person available and call hanged up. I called back myself and use Live captions on IPhone and did it myself. Basically getting paid to do nothing all day but answer the phone and lie call don’t go through. Always wonder why majority of time calls not going though find a hearing person to call and verify or use Live Captions for proof they not doing their jobs

It isn’t, same password works on android and web…

I’m hearing impaired, and this app was recommended by a employee at t-mobile. The employee was great, but I will be canceling the service. The accessibility for deaf and hard of hearing people is terrible. The apps and service needs severe work.

Their “interpreters” could claim your account has fraudulent activity and have the power to immediately deactivate/lock your account despite you being deaf and an ASL user! I had to provide proof that I am indeed deaf and an ASL user all because the “interpreters” at t-mobile reported me as a fraud! Unbelievable.

Where I live, I must go outside to make/receive RTT/TTY calls. I live it Texas which means the summer heat is brutal. Having epilepsy as well as low vision, this presents issues with both aside from the need for TTY. I was very excited to learn of this service after 2 Hours in 95 (heat index 107). I tried repeatedly to verify my identity but there was nothing for it. I answered ALL questions truthfully but it still said it could not be verified. Perplexed, I wrote an email, at least hoping for an automated “we’ll get back to you soon” message, but though I tried twice to send the email, gmail gave me an error message saying some things would not be saved. Tried through the browser in case it was an app error and the results were the same. I am very very frustrated at this point as I need the access for the reasons stated and have not been able to find an alternative that with work with my iPhone.

I consider T-Mobile (formerly Sprint) IP Relay to be one of the best relay operators. For that reason alone I will probably be using them all the time. However, I think there are some things that could be implemented to make the app more convenient to use. 1. Send words automatically as I type. I always like to enable sending my words as I type on the T-Mobile IP Relay website. This makes for a much smoother conversation as the person I’m calling doesn’t have to wait for me to type my entire message and send it. 2. Add the ability to block numbers in the app. I get quite a few spam calls daily and I usually have to type the numbers online on my computer to block them as the app doesn’t have this ability. An option to subscribe to a spam call blocking service would be even better! Those are two things I think that would greatly improve the app’s usefulness for me and another people. Thank you!

Why can’t I login on iPhone. Where else can I easily login

I've used the Sprint IP relay for years. Never had a problem. It upgraded to this new version , and for the life of me, I can't figure out how to use it. I can only get two screens, and neither will give me a captioned call. This is a disaster for me. Sprint relay was my lifeline.

Please remove sprint iPhone relay because Mistake to choose sprint iPhone relay but I am looking for sprint text for chat only. Thanks

Got my account setup but won’t let me login