Subscribed but can not open

I would love the app more if I got the digital magazines monthly as the subscription promotes. I have contacted customer service without success. Currently, I am missing March and April, but May just popped up.

Can’t access subscription

Downloaded the app and it simply says “retry” on the screen and there is nothing to click on and no sign of it opening.

The app hasn’t pushed the monthly issues since February 2023. March 2023 and April 2023 still hasn’t been available as of today (3/13/23) despite reaching out to Prevention Customer Service and the app developer (Mazdigital). I’ve deleted the app three times off my phone and relinked my active subscription. Still no solution from customer service.

I suppose my frustration with the section of brain questions and the answers is click on answers to see how you’ve done is my driving force in giving you a poor rating. I tap on answers and nothing happens. I have an iPad. Please go back to writing answers on a page.

I have paid additional for digital access, and I’m getting asked to pay again. Ridiculous. Also cannot link my subscription to Apple News.

I like reading Prevention, but I don’t look at it as often on my mobile device. I like reading the physical magazine, but I seem to feel like I’m getting behind, then another one comes. I don’t know the best way for my subscription to work for me. Any suggestions?

Tried to restore issues that were downloaded without success. Please fix this.

I am disappointed that the magazine app does not have a way to save your place. I am excited I can view issues all the way back from 2012, but it’s obnoxious to have to scroll all the way back to my last magazine and then scroll through the magazine where I left off. It takes up too much time. I want to be able to save the place I left off last so I can continue reading without any difficulty. Other than that, the app is nice. I enjoy this magazine and now I can enjoy it everywhere.