Paid $40 to receive all back issues and they only worked for a few hours. Now I’m being asked to pay for issues I’m supposed to own. Sent multiple emails and have yet to receive a response. They are now selling that same subscription for $70.

I had to quit subscribing. This app gets stuck in the download queue quite often. The only way to fix it is by uninstalling and downloading all issues again. I still have ImagineFX issues that I purchased and can’t read. Stay away from this app. Find a different platform for magazines.

I had a subscription for four three years and inexplicably lost access to a year and a half worth of issues. Customer service from Magazine Direct did absolutely nothing. Their emails were automated as well as their live chat. They also didn’t answer their phone. I tried to purchase the back issues from the Apple App Store and not only did the issues not appear in the app, I lost access to all but four issues from my library. It’s awful because ImagineFX is such a wonderful magazine. So long story short, if you purchase a subscription it won’t work and if you buy the issues separately they still won’t work.

I’d love to leave a review regarding the magazine, however, I have not been able to view my digital subscription for this magazine in months. I have had this app for about 3 years now, and it’s never worked quite the way it ‘should’. Even with it as the only running application, it’s prone to freezing and crashing, or crashing on open, or a myriad of other glitches that the website’s helpful direction of ‘reinstall the app’, ‘close all other apps to free system resources’, and of course ‘try restarting your device’ have failed at. Telling me to visit the help section of the app was similarly unhelpful, as I am not allowed to access anything. If the app works for you, then sure, a digital copy of ImagineFX could be a wonderful addition to your life. But make sure the app works before you sign up for a digital subscription or, worse, buy back issues that you will not be able to access on non IOS devices.

My entire 2020 subscription is not available and I paid for it. I have sent NUMEROUS emails with no response. At this point I might play pick and choose on which to get and cancel everything.

On the app it said for Black Friday sale you will get 197 digital issues for 29.99. After I paid it only gave me 160 issues and rest of the issues wanted 1.99 each more. I am trying to reach the app developers for have been unsuccessful.

Why should it take almost a full minute to load the magazines I paid for? Good grief it’s slow. I miss having downloadable pdf like they had 10 years ago. Why not load out content first, then the store? People

When you try to restore purchases they never come back. But if you like to throw your money down a hole or light it on fire then this is the app for you!

When are you guys going to fix and update this app? Its really slow and unresponsive... Its been days and about over 1 month... I pay for a subscription. :/

Tried to reset credentials as well as delete/reinstall, even hard reset the iPad.