The pros are it’s affordable and some of the drivers are nice. The cons: sometimes it gives the rider a different pickup location than what it gives the driver. Also not sure if it’s the app or the drivers, but sometimes my ride doesn’t end after I get dropped off. Then I can’t request another ride when I need to, bc according to the app, I’m still in a ride.

the girl driver with dreads take too long and also is disrespectful. she has sat in the same spot and now i’m late for school

Groove is hit or miss: sometimes it works beautifully and other times it has you waiting outside in the blazing heat for 45 minutes waiting for a ride that never shows up. That said, the $1.25/ride fee is hard to beat. It’s fair for the price.

I’m so glad I found this app. Get from school to work in less than 10 minutes and it’s very affordable to use daily. 10 stars!!

Still waiting to hear back from emails I’ve sent. I waited outside for an hour at pickup spot. Said driver was there. Was not there. Called and email nothing. I lost my free ride and still haven’t gotten it back. Every pick up and drop off location is different. I’m walking blocks from my drop off as I type this. Please change to make the pick up and drop off easier. It’ll just say a corner and they will say it’s not the right corner look at you and make you run. I like the price but I’m getting to the point where I’m about to start using Uber again.

I love the quick response and very professional and polite

fast and affordable

Honestly the best!! The ride was smooth quick and professional.

Please fix the routes because it’s making me walk a street down when I don’t need to besides that everything else is great.

Half the day there’s no driver. And the map set up in Memphis where you will most likely not get a driver if you’re at the edge of the map.