the van always goes on 15 minute breaks when it says it’s 1 minute away. it should be easy to fix this so the time is accurate. they’re also incredibly hard to book and sometimes drive recklessly.

It’s 2:50am and it takes forever to get a seat on the bus. I’ve exhausted and almost passed out in the library ><

It’s a Wednesday night at 11:45 and I’ve been attempting to schedule a ride home for the last hour and a half to no avail. App keeps stating that all the seats are all full. I find it astonishing that the school can’t figure out a way to make this service more efficient and dependable.

The school obviously need to fixed this. I’ve waited over an hour just to be notified that the ride is delayed with no further explanation

My experience with this shuttle has been an absolute nightmare. It takes upwards of 3 hours to book sometimes, and when I finally do, the drivers do sketchy things and make me end up waiting another hour on top of it. It’s 3 AM, I’ve been studying for an exam for hours and just want to get home safely. My shuttle driver has been parked by some playground on Mission Hill “7 minutes away” for the last 30 minutes. This is not the first time this has happened with said driver so I know it’s not some extenuating circumstance.

Even checking every hour, why are there no rides sometimes? Please fix this application so students do not have to obsessively re-check if a ride is available.

As someone who has relied on the RedEye service for the last couple years, this app has caused many hours of distress and lost sleep due to the inability to book a ride for extended periods of time. The drivers for the most part are fantastic but the new app has serious issues that I hope can be fixed before it snows. As a backup maybe they can provide sleeping space at Snell?