Lost all of my points from ordering with the previous Teddys app. Asked a cashier months ago for help getting my points back/transferred to this new app. Left my email and number. Nothing ever happened. So disappointed.

Locations doesn’t list Maui locations.

App will not download. Not functioning. 0 star. Old app worked perfectly. Terrible

The new app switched my lifetime points and current points so I literally can not reach any new rewards. My account shows a negative amount of points.

How come it doesn’t support Apple Pay?

List all my previous purchase history and credits. Big bummer

Scanners in stores do not work & no staff member can ever figure it out. Transaction history does not work. Have spent hundreds of dollars with this company and no rewards to show for it.

Tried to order through app. Says it can’t make my order in time which is usually 15 mins or less when I walk in. Get there in 15 mins and they take my order. What a waste of time this app is.

Really irritating that it’s IMPOSSIBLE to use this app/ complete an order without using a card. Teddy’s needs to seriously consider including a pay-in-store option, it would likely get a LOT more business for sure! The loyalty rewards system isn’t that great as it is…

You cant order on the app, it says “item none is not available” and prevents you from checking out. It’s been like that for months.